Terms and conditions - Daniel Hechter

TERMS OF USE

www.danielhechterwax.com/dhwax.com

1.    Principles

1.1 USE OF THE WEBSITE www.danielhechterwax.com/dhwax.com OF THE COMPANY SOMEX SA (Societe Des Marches Exterieurs SA) IS SUBJECT TO PRIOR ACCEPTANCE OF THE CONDITIONS PROVIDED BELOW.

1.2 THESE TERMS OF USE (BELOW THE “TERMS”) GOVERN YOUR USE OF THE SITE www.danielhechterwax.com/dhwax.com, CONTENT (AS TEXT, DATA, INFORMATION, SOFTWARE, IMAGES OR PHOTOGRAPHS) THAT ARE MADE AVAILABLE BY SOMEX SA (Societe Des Marches Exterieurs SA) AND ITS SUBSIDIARIES (COLLECTIVELY ‘SOMEX SA (Societe Des Marches Exterieurs SA)’) ON THE WEBSITE (COLLECTIVELY, ‘MATERIALS’) AND THE SERVICES (‘SERVICES’) WHICH MAY BE PROVIDED BY SOMEX SA (Societe Des Marches Exterieurs SA) THROUGH THE WEBSITE.

1.3 THE WEBSITE www.danielhechterwax.com/dhwax.com, MATERIALS AND SERVICES WILL BE DEFINED HEREINAFTER AS THE “WEBSITE” OR AS THE “SITE” OR AS www.danielhechterwax.com/dhwax.com.

2. General provisions

2.1 SOMEX SA (Societe Des Marches Exterieurs SA) SA (SOCIETE DES MARCHES EXTERIEURS SA), registration number n° BE402.178.232, with headquarter located at Avenue des Arts, 1/8, 1210 Bruxelles, BELGIUM (tel: +32 (2) 2190620; mail: eric.touati@somex.be) is the owner of www.danielhechterwax.com/dhwax.com.

2.2 The Website is restricted to the exclusive personal, non-commercial use of the user.

2.3 It is strictly forbidden to use the Website for any other purpose, including for reuse on another site not owned by SOMEX SA (Societe Des Marches Exterieurs SA) or, in general, within any IT environment which does not belong to SOMEX SA (Societe Des Marches Exterieurs SA).

2.4 In addition, and in general, it is strictly forbidden to copy, reproduce, modify, publicly display, publicly perform, or distribute all or any parts of the Website.

2.5 Any unauthorized use of the Website will be a breach of these Terms and may constitute an infringement of the laws of copyright and trademark, and other laws, such as laws on patents.

2.6 SOMEX SA (Societe Des Marches Exterieurs SA) draw the attention of the user on the fact that the breach of laws on intellectual property (copyright, trademarks, patents …) is not only a civil fault that may expose the offender to pay damages to SOMEX SA (Societe Des Marches Exterieurs SA), but is also considered in most OECD states, as a criminal offense.

2.7 It is SOMEX SA (Societe Des Marches Exterieurs SA)’s standard policy to pursue those who violate its intellectual property.

3. CONFIDENTIAL INFORMATION

3.1 “Confidential Information” means information or materials collected on the Website. However, the Confidential Information will not include, or will cease to include, as applicable, information or materials that (i) were generally known to the public on the disclosure date; (ii) become generally known to the public after the disclosure date, other than as a result of the act or omission of the receiving Party; (iii) were rightfully known to the receiving Party prior to its receipt thereof from the disclosing Party; (iv) the receiving Party lawfully received from a third Party without that third Party’s breach of a confidentiality obligation; or (v) are independently developed by the receiving Party.

4. RESTRICTIONS ON DISCLOSURE AND USE

4.1 The receiving Party must not (i) disclose any Confidential Information to any third Party other than as allowed hereunder; (ii) make any use of Confidential Information except in the context of these Terms of Use; or (iii) make Confidential Information available to any of its bound or related/associated companies as per laws of Belgium, employees, representatives, consultants or suppliers except those that have signed an agreement containing disclosure and use provisions similar to those set forth herein and have a “need to know” in the context of these Terms of Use (“Authorized Recipients”).

4.2 Each Party is liable to the other Party for any breach of these Terms of Use by its Authorized Recipients. The receiving Party will use the same standard of care to protect the disclosing Party’s Confidential Information as it applies to its own information and materials of a similar nature, but not less than reasonable care.

4.3 Notwithstanding anything herein to the contrary, the restrictions on disclosure and use set forth herein shall not restrict or limit the right of the receiving Party to (a) independently design, develop, acquire, market, service or otherwise deal in, directly or indirectly, products or services competitive with those of the disclosing Party; or (b) assign personnel for any purpose.

4.4 The receiving Party may disclose Confidential Information pursuant to a valid judicial or governmental order, provided that, prior to such disclosure, the receiving Party must notify, and reasonably cooperate with, the disclosing Party in advance so that the disclosing Party has an opportunity to request confidential treatment or other available protection.

5. EXAMPLES OF EXPRESSLY EXCLUDED USES

5.1 The user undertakes not to use the Website www.danielhechterwax.com/dhwax.com (including any Materials or services obtained from the website www.danielhechterwax.com/dhwax.com :

5.1.1 In a manner that violates any law or regulation, including international treaties. OR

5.1.2 In a manner that would interfere in any way whatsoever with the normal functioning of the Site www.danielhechterwax.com/dhwax.com, servers or networks connected to the Site www.danielhechterwax.com/dhwax.com. OR

5.1.3 To monitor, harass, cause harm to a third party or violate the rights of a third-party. OR

5.1.4 To conceal his identity or to impersonate another person.

5.2 The use of data mining tools, robots or other methods of extraction or collection of data on the Site www.danielhechterwax.com/dhwax.com is also prohibited, as well as any act of hacking, such as theft of password, content modification or unauthorized access to computer systems hosting the Site.

6. PERSONAL DATA

6.1 The user’s attention is drawn to the fact that if registered on the Site www.danielhechterwax.com/dhwax.com to create an account or contact that SOMEX SA (Societe Des Marches Exterieurs SA) via the Site to obtain products or services SOMEX SA (Societe Des Marches Exterieurs SA) may collect personal information about him/her.

6.2 The use by SOMEX SA (Societe Des Marches Exterieurs SA) personal data of users of the Site is governed by the privacy policy of SOMEX SA (Societe Des Marches Exterieurs SA), which is an integral part of these Terms of Use. The user may create a free account on the Website. The user agrees to provide on the Site only true accurate current and complete information, and to keep the information updated as long as it will have an account on the Site.

6.3 In the context of the use of his personal account, the user must keep his password confidential and bears full responsibility for the activities carried out with it. The user expressly agrees to immediately notify SOMEX SA (Societe Des Marches Exterieurs SA) of any unauthorized use of his password.

6.4 SOMEX SA (Societe Des Marches Exterieurs SA) reserves the right to request the user to change its password if SOMEX SA (Societe Des Marches Exterieurs SA) believes that it is not appropriately secured.

7. TERMINATION

7.1 Subject to section ‘DISCLAIMER AND LIMITATION OF LIABILITY’ below, SOMEX SA (Societe Des Marches Exterieurs SA) reserves the right to terminate, suspend or modify the user registration and access to all or part of the Site without prior notice, at any time, without giving any justification.

7.2 The user may also stop using the Site www.danielhechterwax.com/dhwax.com at any time.

7.3 In case of non-compliance with any of these conditions, SOMEX SA (Societe Des Marches Exterieurs SA) reserves the right to remove automatically access to the Site www.danielhechterwax.com/dhwax.com for the user which must immediately destroy any downloaded or printed materials, and any copies thereof.

8. DISCLAIMER AND LIMITATION OF LIABILITY

8.1 The Website www.danielhechterwax.com/dhwax.com is made available for free, and AS IS. The user acknowledges being fully aware of this situation and declares that he/she fully accepts it.

8.2 The user who wishes to have free access to the Website acknowledges accordingly bearing all risks associated with the use of the Website.

8.3 SOMEX SA (Societe Des Marches Exterieurs SA) disclaims all representations and warranties, including, without limitation, any express or implied warranty.

8.4 Further, SOMEX SA (Societe Des Marches Exterieurs SA) does not warrant neither that the Website will meet the expectations of the user (who may choose to use any other equivalent website) nor that it will be available, up to date, secure and free from defects.

8.5 SOMEX SA (Societe Des Marches Exterieurs SA) does not guarantee that any defect will be necessarily corrected and provides no warranty as to the results obtained from the use of the Website. SOMEX SA (Societe Des Marches Exterieurs SA) also declines all liability with respect to the reliability of the Materials contained on the Site.

8.6 Furthermore, should SOMEX SA (Societe Des Marches Exterieurs SA) be held liable despite the complete disclaimer and limitation of liability referred to in the preceding paragraph and its informed acceptance by the user, the following limitation of liability would apply.

8.7 SOMEX SA (Societe Des Marches Exterieurs SA) can under no circumstances be liable for consequential damages resulting from a defect or fault any in connection with the Site.

8.8 In addition, the responsibility of SOMEX SA (Societe Des Marches Exterieurs SA), for any reason whatsoever and for any damage, is expressly limited in any case to a lump sum of 20EUR.

9. MODIFICATION AND/OR INTERRUPTION OF www.danielhechterwax.com/dhwax.com

9.1 SOMEX SA (Societe Des Marches Exterieurs SA) reserves the right to modify, suspend or terminate the Website www.danielhechterwax.com/dhwax.com at any time and without prior notification.

10. LINKS TO THIRD PARTY WEB SITES AND CREATION OF LINKS TO WEB SITES

10.1 Links contained on the Website www.danielhechterwax.com/dhwax.com and leading to third-party websites are offered only for information purposes and without any guarantee. SOMEX SA (Societe Des Marches Exterieurs SA) is not required to monitor the content of third party sites and is not responsible for those sites. Access to third-party sites falls under the full and sole responsibility of the user.

10.2 The user has the ability to create links to this Site provided that he/she complies at all time with these Terms and in particular with the conditions set out below:

10.2.1 The user can establish a link to any Material (including SOMEX SA (Societe Des Marches Exterieurs SA)’s logo), but does not have the right to reproduce it.

10.2.2 Users must not mislead third parties as to the nature of his relationship with SOMEX SA (Societe Des Marches Exterieurs SA).

10.2.3 The user should not suggest that SOMEX SA (Societe Des Marches Exterieurs SA) endorse his actions or the goods or services that may put at the disposal of others.

10.2.4 Users must not provide false or misleading information concerning SOMEX SA (Societe Des Marches Exterieurs SA), its products or services.

10.2.5 The user shall not include unpleasant or offensive content or content that would not be suitable for all ages.

11. WARRANTY FROM THE USER

11.1 The user agrees to support, indemnify and hold harmless SOMEX SA (Societe Des Marches Exterieurs SA) against all losses or damages (including attorney’s fees) arising from any complain or claim filed against SOMEX SA (Societe Des Marches Exterieurs SA) and that would be resulting from a violation of these Terms by the user (or by a person using his account).

12. MISCELLANEOUS

12.1 These Terms constitute the complete, exclusive and final text of the agreement between SOMEX SA (Societe Des Marches Exterieurs SA) and the user relating to the use of the Website www.danielhechterwax.com/dhwax.com. Any alleged prior agreement cannot be opposed to SOMEX SA (Societe Des Marches Exterieurs SA).

12.2 These Terms and, in general, the relationship between SOMEX SA (Societe Des Marches Exterieurs SA) and the user shall be governed exclusively by law of the judicial district responsible for the registered office of SOMEX SA (Societe Des Marches Exterieurs SA) and any dispute about them is subject to the exclusive jurisdiction of the courts located in the judicial district responsible for the registered office of SOMEX SA (Societe Des Marches Exterieurs SA).

12.3 If SOMEX SA (Societe Des Marches Exterieurs SA) does not exercise any right or enforce any provision of these conditions, this could never be interpreted as a waiver of such right or provision.

12.4 If any provision of these Terms should be declared invalid by a court of competent jurisdiction, the parties expressly agree that this provision is replaced by a clause having valid effect and as close as possible to the original provision. The cancellation of one or more provisions of these Terms does not invalidate the other, which remain in force.

12.5 The titles of articles contained herein are aimed at increasing the readability of the Terms and have no legal value.

12.6 These Terms, as well as the rights and licenses granted hereunder thereof, may not be transferred by the user and are strictly personal.

12.7 SOMEX SA (Societe Des Marches Exterieurs SA) may modify these Terms at its sole discretion. SOMEX SA (Societe Des Marches Exterieurs SA), however, will display a message on the changes made on the Website. If the user does not agree with these changes, the user may stop using the Website www.danielhechterwax.com/dhwax.com. If the user continues to use the Website www.danielhechterwax.com/dhwax.com after the changes has been made, following the above notification, he/she is deemed to have accepted such changes.

General Terms & Conditions
SOMEX SA (Societe Des Marches Exterieurs SA)

1.         GENERAL REMARKS

1.1        These general terms and conditions and conditions of use (hereinafter referred to as: General Terms & Conditions) apply when you visit the website www.danielhechterwax.com/dhwax.com. In visiting this website, you, the customer, agree tacitly and unconditionally, to be bound by these General Terms & Conditions as well as our privacy and cookie policy. The general terms & conditions were last updated on September 18, 2018.

2.         IDENTITY OF THE seller(s)

2.1        This website is offered and provided by SOCIETE DES MARCHES EXTERIEURS SA (hereinafter referred to as: SOMEX SA (Societe Des Marches Exterieurs SA)):

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Name: SOCIETE DES MARCHES EXTERIEURS SA
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Address: Avenue des Arts, 1/8, 1210 Bruxelles, BELGIUM

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VAT: BE402.178.232
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Phone: +32 (2) 2190620
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Email: eric.touati@somex.beWith regard to any complaints relating to your purchase from our online store, proceed to “Customer Service” at the bottom of these General Terms & Conditions.

2.2        Concerning the offering of payment services in the context of this website, SOMEX SA (Societe Des Marches Exterieurs SA) uses an external payment service provider, i.e. MOLLIE B.V. (hereinafter referred to as: Mollie of MOLLIE):

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Name: MOLLIE B.V.
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Address: Keizersgracht 313, 1016 EE Amsterdam, The Netherlands

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VAT: 30204462
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Phone: +3225882186, +31208202070
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Email: info@mollie.com
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2.3 MOLLIE B.V. was registered as payment services provider in The Netherlands and provides its services in Belgium in line with the free movement of services pursuant to Article 25 of the Directive on payment services (2007/64/EC). De Nederlandsche Bank is responsible for the prudential supervision of the payment services provided by MOLLIE B.V.

2.4 The payment methods that are accepted are (hereinafter referred to as: payment methods): VISA; MASTERCARD; MAESTRO and PAYPAL. This information is given clearly and legibly no later than at the beginning of the order process.

2.5 The language in which you enter into the agreement with SOMEX SA (Societe Des Marches Exterieurs SA) for the use of this website is French.

2.6 The agreement will be archived and shall not be accessible.

2.7 The invalidity of any provision arising from these General Terms & Conditions shall not affect the validity of the other provisions.

3. PRIVACY & COOKIES

3.1 As stipulated in our privacy policy, SOMEX SA (Societe Des Marches Exterieurs SA) undertakes to process your personal data only in line with the current privacy legislation and in accordance with the purpose for which your personal details were collected. For more information regarding the processing of your personal data, please view our privacy policy on our website.

4. TERM AND TERMINATION

4.1 This agreement is concluded for an indefinite period. SOMEX SA (Societe Des Marches Exterieurs SA) and you may terminate this agreement at any time with immediate effect and without recourse to the courts. If this agreement is terminated, you will no longer be able to log into your user profile on this website.

4.2 SOMEX SA (Societe Des Marches Exterieurs SA) has the right to terminate this agreement with immediate effect, without further notice, without recourse to the courts and without any compensation or other right of recourse and remove or suspend your user profile, if your registration on or use of our website (a) constitutes a breach of these General Terms & Conditions or of an intellectual property right or other right of a third party, (b) jeopardises or could jeopardise the security or integrity of SOMEX SA (Societe Des Marches Exterieurs SA), our website, or a third party or of the IT system of SOMEX SA (Societe Des Marches Exterieurs SA) or a third party, (c) is accompanied by viruses, Trojan horses, worms, spyware, malware or the like, or (d) is harmful, obscene, discriminatory, hateful, racist, defamatory, nasty, offensive or otherwise inappropriate, illegal or unlawful.

4.3 SOMEX SA (Societe Des Marches Exterieurs SA) reserves the right to amend these General Terms & Conditions via a message on our website or via email. You will be deemed to have accepted such changes if SOMEX SA (Societe Des Marches Exterieurs SA) does not receive a message from you in which you object to the change within 10 working days of the message being posted on our website or the date on which the email was sent. If you do object to the change within the aforementioned period, each party shall have the right to terminate this agreement with immediate effect and without recourse to the courts by way of a notice or message (e.g. via email) conveyed to the other party.

5. INTELLECTUAL PROPERTY RIGHTS

5.1 The user has the intellectual property rights to the content he/she publishes on this website, including but not limited to copyrights, neighbouring rights, trademark rights, patent rights, design and model rights, SOMEX SA (Societe Des Marches Exterieurs SA) rights, database rights and rights relating to the protection of know-how (hereinafter referred to as ‘Intellectual property rights’). The user may not place any content on this website that constitutes an infringement of the intellectual property rights of third parties.

5.2 The user grants SOMEX SA (Societe Des Marches Exterieurs SA) a free, worldwide, non-exclusive, transferable and sub-licensable licence to use, disclose and reproduce the content via any known or future medium for the functioning and promotion of this website up to the time the content of this website is removed.

5.3 With the exception of the content placed on this website by a user, the intellectual property rights to this website continue to belong to SOMEX SA (Societe Des Marches Exterieurs SA) or its licensors. The reproduction, distribution, sale, publication, modification, translation, updating or use for commercial purposes, as a whole or in part, is expressly prohibited.

5.4 SOMEX SA (Societe Des Marches Exterieurs SA) grants the user a limited, personal, revocable, non-exclusive, non-transferable and non-sub-licensable licence to use the posted content in accordance with the purpose of this website.

5.5 The copying or deletion of information from this website and recording it in a database is prohibited, with the exception of caching by your browser.

5.6 Exceptions may only be granted on the basis of Belgian law or by means of the prior, explicit and written consent of SOMEX SA (Societe Des Marches Exterieurs SA).

6. PAYMENT

MOLLIE B.V. acts as MOLLIE and provides for the settlement of payment transactions in accordance with the payment method chosen. SOMEX SA (Societe Des Marches Exterieurs SA) is not responsible for the costs, or reimbursement of said costs in the case of cancellations, charged by MOLLIE. You can find all useful information concerning MOLLIE above.

7. TERMS & CONDITIONS OF SALE

7.1 PURCHASE PROCEDURE

7.1.1 You can only make purchases from our online store if you are a registered user and are logged in.

The customer selects the items and the quantities to be purchased from the website. After validation of the order and acceptance of the sellers’ terms and conditions, the customer is redirected to the payment interface where the total amount can be paid. The customer is finally redirected to a confirmation page that is the final step of the purchase procedure.

7.1.2 You will receive an order overview before you can place and confirm your order. This overview states, among other things, the delivery address, the contents of your shopping cart, i.e. the purchases you want to order, the price (in euro [€] and including VAT) of each purchase, as well as the total price of your order. You should check the order overview carefully. In this way, you can easily detect and correct input errors before placing the order. After you have carefully checked the order overview, you can place the order by clicking on the “Order and pay” button. Clicking on this button means that you have checked the order overview and agree to place a binding order and enter into a commitment to pay for this. Your order is then finally forwarded to our store.

The order overview will be confirmed via email after you have placed and confirmed your order and, at the latest, on delivery of the purchases. This order confirmation also states the anticipated delivery date. The email address referred to in this clause is that linked to your account. As soon as you have received this confirmation, the contract is then binding and we will process your order.

7.2 CONCLUDING THE CONTRACT

7.2.1 The contract is concluded in the following language: French.

7.2.2 Each order via our online store has to be confirmed by SOMEX SA (Societe Des Marches Exterieurs SA). The purchase agreement between you and SOMEX SA (Societe Des Marches Exterieurs SA) is only concluded at the time of this purchase confirmation.

7.2.3 The purchases referred to in the purchase confirmation are the subject of the purchase agreement between you and SOMEX SA (Societe Des Marches Exterieurs SA), which will be archived by SOMEX SA (Societe Des Marches Exterieurs SA).

7.3 PRICE AND PAYMENT

7.3.1 The price of each purchase is listed on the relevant product page, but also in the overview before you place and confirm your order. If the price appears to be incorrect, you will be given the option to order the purchases at the correct price or cancel your order. If you do not respond, your order will be cancelled automatically.

The prices of the purchases are in euro (€) and include VAT. The shipment costs are included in the price from an order value of 150EUR.

7.3.2 SOMEX SA (Societe Des Marches Exterieurs SA) reserves the right to change the prices of items at any time and without notice, except for orders that have already been confirmed. Promotions and discounts are limited to the dates and purchases stated in our online store.

The payments are made via the MOLLIE and the payment method(s) referred to.

7.3.3 Your invoice will be sent to you by email, but you can also download your invoice via your user profile when you log in.

7.3.4 The purchases shall remain our property until full payment of the purchase price and, where applicable, the shipment costs have been made.

7.4 AVAILABILITY

7.4.1 Adding a purchase to your shopping cart does not mean that the purchase has been reserved for you. It is possible for the purchase to no longer be available between the moment you place a purchase in your shopping cart and the time you want to place your order.

7.4.2 SOMEX SA (Societe Des Marches Exterieurs SA) reserves the right to remove an item from the online store at any time. If the purchase appears to no longer be available, your order will be cancelled.

7.4.3 If the purchases ordered are out of stock, we cannot be forced to purchase the items ordered elsewhere. We do not accept any purchasing risk.

7.5 PRODUCT INFORMATION

7.5.1 With regard to the purchases from our online store, you can view the following information, the main features of the purchase, on the relevant product page. Photos, référence, description et prix.

7.5.2 Our online store tries to display items in as authentic a manner as possible, but please bear in mind that items can sometimes differ from the picture, e.g. in terms of colour or size. Always check the specifications of the item before you place your order.

7.6 DELIVERY

7.6.1 The purchases will be dispatched to the delivery address stated by you when placing your order. You can check and confirm the address given in the overview before you place your order.

7.6.2 The normal delivery time is 72 hour(s), subject to possibly different delivery times. This is a standard delivery, meaning that we will make every effort to ensure that you are in possession of the purchases ordered within 72 hour(s) of your order being confirmed. If you are not in possession of the purchases within this delivery period, you should contact us immediately to arrange a further period that is appropriate in light of the circumstances. If we do not deliver the purchases within the additional period, you shall be entitled to terminate the agreement. However, you have the right to terminate the agreement immediately, without requesting any additional period, if you notify us in writing no later than prior to the conclusion of the agreement that the delivery is essential by or on a particular date.

7.6.3 Our obligation to deliver the purchases can be suspended in exceptional circumstances associated with force majeure. We will inform you immediately in such a case. Deemed to constitute force majeure are, among other things: late or incorrect delivery of the stock by our supplier(s) if such late delivery by our supplier(s) is not due to any prior failing on our part.

7.6.4 Nor can we be held liable for delays in delivery caused by other exceptional circumstances of force majeure, at the hands of the carrier(s) or its/their subcontractors, or at the hands of other third parties.

7.6.5 You are responsible for ensuring that you or a third party appointed by you is present at the delivery address on the scheduled delivery date (stated in the order confirmation). The third party designated by you must be entitled to receive the order. As soon as you or a third party appointed by you has physically taken possession of the purchases, the risk of loss or damage shall be assumed by you. We cannot be held liable for any failure on your part to comply with this article. If you or a third party designated by you cannot take delivery of the order on the scheduled delivery date through your own fault, the following procedure will be followed: new delivery tentative by the transporter.

7.7 REVOCATION RIGHT

7.7.1 There are no exceptions to the right of revocation in our online store. Your right of revocation therefore applies for each purchase of items via our online store within the conditions set out here below.

7.7.2 Information concerning the right of revocation

7.7.2.1 You have the right to dissolve the distance contract concerning the purchase of an item during a consideration period of 14 days without giving any reasons after the day on which you or a third party appointed by you, other than the carrier, has taken physical delivery of the last purchase, or after the day on which the service agreement is concluded.

7.7.2.2 To exercise the revocation right, you must inform us by way of an unambiguous declaration of your decision to revoke the agreement. You can do this via email.

7.8 CANCELLATION AND EXCHANGE

7.8.1 Your order and payment obligation are final once the order has been confirmed by us. If you wish to cancel your order, you should contact our customer service.

7.9 REFUNDS

7.9.1 On termination of the agreement or exercising the right of revocation, each refund shall be carried out at the latest within 30 days to the account number you used to make the payment when purchasing the items. If you paid by credit card, the refund will be made via your credit card account If you paid via PayPal, the refund will be made to your PayPal account.

7.10 FAULTY ITEMS

7.10.1 You are reminded that you have a legal guarantee regarding conformity of the goods.

If you receive a faulty purchase, you should contact us as soon as possible so that we can offer a solution.

7.11 COMPLAINTS

You can also report complaints relating to your purchase of a specific item from our online store via your account on our website at any time.

8. CUSTOMER SERVICE

8.1 You can contact our customer service with all your questions about our online store at any time:

Address: Avenue des Arts, 1/8, 1210, Bruxelles, BELGIUM

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Phone: +32 (2) 2190620
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Fax: n.a.
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Email: eric.touati@somex.be
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Office hours: 9h-17h
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9. OTHER PROVISIONS

9.1 You give your assurance that you are entitled to enter into this agreement. If you are acting on behalf of a legal entity, you guarantee that you have the necessary powers of representation to enter into this agreement.

9.2 These General Terms & Conditions can be viewed at any time on the website of SOMEX SA (Societe Des Marches Exterieurs SA) using a hyperlink referring to it at the bottom of the web page. They will also be provided to you in PDF format by email no later than the date of entering into the agreement. To open the PDF document, you will need Adobe Reader, which you can download free of charge from www.adobe.be, or a similar PDF reader. The email address referred to in this clause is that linked to your account.

9.3 SOMEX SA (Societe Des Marches Exterieurs SA) may assign all or part of this agreement or any rights and obligations arising from it to any third party without your consent, except as otherwise provided for by mandatory law.

9.4 The European Commission offers consumers a platform for alternative dispute resolution. Consumers can resolve their disputes relating to an online order without the intervention of the courts. You can access the online dispute settlement platform via this URL: http://ec.europa.eu/odr/.

9.5 Application of the Vienna Convention on International Sale Agreements (1980) is expressly excluded.

If one or more of the provisions contained in the General Terms & Conditions are declared invalid, this shall not affect the validity of the remaining provisions.

10. APPLICABLE LAW AND COMPETENT COURT

10.1 These General Terms & Conditions and your use of this website are governed solely by the laws of the judicial district responsible for the registered office of SOMEX SA (Societe Des Marches Exterieurs SA) excluding rules of international private law on the basis of which the law of another country would be applicable.

10.2 Except in the event of another court having territorial jurisdiction on the basis of mandatory law, any dispute relating to these General Terms & Conditions, SOMEX SA (Societe Des Marches Exterieurs SA) or your use of this website shall be resolved exclusively by the courts located in the judicial district responsible for the registered office of SOMEX SA (Societe Des Marches Exterieurs SA).

TERMS OF USE

www.danielhechterwax.com/dhwax.com

General Terms & Conditions SOMEX SA (Societe Des Marches Exterieurs SA)

General Terms & Conditions
SOMEX SA (Societe Des Marches Exterieurs SA)